CSR Computer Service and Repair is launching a new total protection service plan for customers located in the Kelowna and surrounding area.
For a yearly subscription CSR will provide both an Onsite & Phone Total Protection Package.
Included is our in-home service twice per year. The in-home visits include 2 hours of computer care & teaching time. Any major issues beyond 2 hrs would require in-shop work & applicable rates ($80/hr). In home visits are normally capped at 2 hours beyond total maintenance package time. Your subscription also includes up to 6 hours of phone support per year for issues ranging from software/hardware issues, internet connectivity, and email issues. Should you require more than 6 hours you will be billed at our regular rates ($50/hr.) Service does not include new computer setup or Operating System Reformat these are normally in shop services..
Start with these included services:
Full updates for all included software of your device (PC/Mac, iPhone or Tablet)
Device customization to your preferences
Removal of all undesired software
Installation of Anti-Malware and Security software
Windows and all other software updates
Computer internal clean up, visual inspection of system components
Cleaning and Virus and Spyware Removal
Training/Instruction on device usage and applicable software
Includes training for iPod and MP3 players, camera & photo editing
To get help from the Online Support Team you’ll need a working high-speed Internet connection and will be asked for a valid access code, given to you in your confirmation email at the time of purchase.
Choose from three options of support: